Birchall Blackburn Law is a long-established firm of solicitors and provider of legal services. With over 210 members of staff and offices across the North West in Chester, Chorley, Leyland, Manchester, Morecambe, Preston and Southport.

Over the past 5 years they have invested heavily in technology to improve the way they do business, increasing internal efficiencies, alongside improving their clients’ experience.

Upon conducting a review of how much time their staff were spending on admin tasks daily, it soon became apparent that a significant percentage of the working day was spent saving emails into the Case Management System. It was following this review that Birchall Blackburn Law sat down to investigate how technology could help drive efficiencies within the firm and approached EnablAI as a potential solution provider to achieve this goal.

After a period of testing and implementation the solution was deployed throughout the firm, and the estimated time saving for staff in conveyancing was estimated to be around 25% daily, which was a significant improvement by automating simple but time-consuming tasks, freeing up staff time to concentrate on their clients.  As an extra benefit this solution brought, they were also able to use the tool to improve their processes, ensuring all emails were saved in the correct way.