Contacts customers via text message, holding a two-way conversation. This can be to proactively offer services, check customer satisfaction or fix issues. Automated Text Messaging is particularly useful for companies dealing with a high volume of customer issues.

It means staff spend less time on repetitive admin tasks and are able to deal with more complex issues, improving efficiency and profitability. It also elevates customer service, making it faster and more convinient.

Ideal for customer-facing organisations with a high volume of customers, for example housing associations or logistics companies.

To the customer, it feels like a two-way text conversation. The AI is trained to read the customer texts and then sends the most relevant response from its library of pre-written responses, creating a two-way conversation.

Working closely with companies, we map out their customer service text messages, the variable options it comes with and  pre-written responses are developed.