Free Assessment
Is your client onboarding process defensible?
Onboarding rarely shows up as a problem until something tests it. A regulatory review, a file audit, or a key person off sick, and the manual effort holding it together becomes visible all at once. This assessment gives you a structured way to see where your process is solid and where it is exposed, before anyone else puts it to the test.
What the assessment covers
Compliance and control
How consistent and evidenced your AML, conflict and risk checks are, and whether they would hold up under scrutiny or rest on who happens to be running them.
Process resilience
What onboarding does under pressure, when volume rises, someone is away, or a matter does not fit the usual shape.
Efficiency and client experience
Whether the first impression a client forms matches the standard of the work that follows.
What you get back:
A clear total score and a short interpretation of what each band means in practice, so you leave with something you can take straight into a partner or board conversation rather than a general sense that onboarding “could be tidier”.
Who it's for:
Written for the people who own onboarding day to day: heads of operations, IT directors, risk and compliance leads, and practice managers in law firms.
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