MatterFact Consultation

Give every client a live view of their case. See how in 30 minutes.

MatterFact puts a client portal and app carrying your firm’s own branding in every client’s hands, updated straight from your case management system. We’ll show you what your clients would see, and what it would change for your team and your firm.

When clients can’t see what’s happening on their case, they ring, they email, and they start to wonder whether anyone is working on it at all. Your fee earners lose hours answering the same questions. Clients who felt left in the dark rarely come back, and they’re even less likely to recommend you.

MatterFact answers those questions before anyone asks them. Progress, key dates, documents, costs and messages sit in one place under your name, and every update comes from work your team is already recording. That means fewer interruptions for your fee earners, and clients who stay with you, return and send others your way.

We’ll start with how your firm keeps clients informed today, so everything we show you is about your clients and your matters.

How it works

What the session looks like:

How your clients hear from you today

We'll start with your firm. How updates reach clients, who sends them, and how often someone rings to ask what's happening. Most firms are surprised how much fee-earner time sits in that gap once it's laid out.

A live walkthrough of MatterFact

You'll see exactly what a client sees: their case moving forward in real time, messages with their solicitor, costs set out plainly, and fees paid in the app. Then you'll see your side, where the same updates appear on their own, drawn from the case as the work happens.

How MatterFact connects

MatterFact runs on the case management system your firm already uses. Nothing to rip out, no second system for your team to learn.

What getting started looks like

Setup, branding, support for your team, and how to introduce MatterFact so clients use it from the first matter.

All Your questions, answered

Security, how clients sign in, what MatterFact would cost a firm your size. Whatever matters most to you. There's no clock on this part.

Who this works best for:

This session is worth your time if your firm:

- Runs matters that last weeks or months, where a client can go a long time with no word
- Loses fee-earner time to clients chasing for an update
- Wins most of its new work through repeat instructions and referrals
- Wants clients to see what they’re paying for, and to pay without being chased
- Knows that what clients say about you afterwards matters as much as the result on the file

If your matters are quick, simple and rarely need an update, MatterFact might not earn its place, and we’ll tell you that.

What the session is - and isn't:

A working conversation about your firm, not a sales pitch.

We’ll look at how clients experience your firm now, show you MatterFact in that context, and answer whatever comes up, technical, commercial or otherwise. You’ll leave knowing what it would change for your firm and what it would take to go live. Most sessions run 30-45 minutes.